Good to know

For your family holiday at the children’s hotel on Lake Achensee

We are delighted that you have decided to spend a relaxing family holiday in the Family Resort Buchau. Here you will find our little Buchau ABC with good to know facts for your carefree dream holiday:

Arrival and departure

Check out: by 11.00 a.m.
Check in: from 3.00 p.m.

Booking conditions

Your reservation is considered binding once we have received your deposit of €900.00 per person (preferably credit card) and you have received our confirmation.

Facebook, Twitter, YouTube, Instagram

Bright-eyed children, exciting excursions and laughing parents – you enjoyed your family holiday at Lake Achensee and we would like to show the whole world! That's why we capture your best holiday memories with our camera and publish some of them on our website and Facebook page. If you do not wish to be pictured there, please let us know.

Health and safety

Your health is very important to us: So a little tip from us: “An apple a day keeps the doctor away!” Our colourful vitamin bar with seasonal fruit is not only delicious, but also perfect for replenishing your daily dose of vitamins and strengthening your immune system.

We also work in strict compliance with the applicable hygiene management guidelines HACCP. Support us in maintaining a healthy environment, and help us to do so:

  • Frequent hand washing with disinfectants in the guest areas, especially before and after meals
  • Frequent washing of your children’s hands, especially after each visit to the toilet and after contact with animals (e.g. visit to a petting zoo)
  • A TBE vaccination

Travel cancellation insurance

Just in case you fall ill or cannot start your holiday due to other unforeseen events, we recommend that you take out cancellation insurance with the Europäische Reiseversicherung to avoid any cancellation costs that may arise.

Further information regarding the conditions can be found here:

Cancellation terms and conditions

Carefree booking - Our cancellation conditions

Cancellation free of charge up to 48 hours before arrival, so that you can plan your holiday without worries.
For all bookings, we guarantee you the security of cancelling free of charge up to 48 hours before arrival if the following reasons apply:

  • A travel warning for the province of Tyrol
  • State quarantine order for return travellers from Tyrol
  • Covid 19 requires no on-site operation is possible

Should one of these cases occur, we will cancel your booking free of charge. The deposit you have already paid can be credited for a later stay. If you wish, we will gladly refund your deposit for a processing fee of € 50.

Otherwise the Austrian hotel and contract conditions apply:

  • Up to 3 months before arrival: no cancellation fee, €50.00 handling fee
  • Up to 1 month before arrival: 40% of the agreed price
  • Up to 1 week before arrival: 70% of the agreed price
  • Up to 1 week before arrival: 90% of the agreed price
  • Early departure: 100% of the agreed price


Pets are not allowed in the hotel. Accommodation with pets is only possible in the Landhaus. Price per day €25, without food. Animals are not allowed on the lawn, terrace, restaurant, wellness area and cannot be taken along to programme activities.


We care about our environment! Take advantage of our offer and recharge your electric car at our electric charging stations!
You can find more for this here.


You have free WIFI throughout the hotel.


You can find a detailed description of our GTC here.
Austrian law and the provisions of the Austrian Hotel Regulations apply.Subject to typographical and printing errors as well as mistakes, price and programme changes. The place of jurisdiction is the competent court in Schwaz or Innsbruck.

Your first holiday together – travelling with the baby

Travelling with the baby, yes or no?

It is completely normal to worry about your first holiday together. Is my baby old enough? Can we already go on a trip with our baby? Can our baby already enjoy a stay away from home or is it an effort? Where is the ideal place to go? What's the maximum time we can stay away? What should we take into consideration?

Travelling with the baby in “Om” mode

Basically it is less complicated to travel with a baby than you might think. If you consider a few things beforehand, you can look forward to the holiday while staying totally relaxed. Organisation is half the battle – we will do the rest!

Travelling light with the baby

Practical & ingenious: We provide top baby equipment and important little aids on site, like the Babybay®, which allows you to only take your baby’s own utensils with you.

Our baby equipment – the best possible care holiday

You will spend a dreamlike relaxed holiday with your babies & toddlers at our baby hotel on Lake Achensee. Attentive care and age-appropriate equipment go without saying for us. Nevertheless, please pack personal items for your babies and children, such as dummies, comfort blankets, soft toys, nappies or special bottle food.

Rooms and hotel amenities

  • Essential extensive baby care set in the room (cream, wet wipes etc.)
  • Computer-controlled baby monitor system with range throughout the hotel
  • Cots
  • Mobiles for babies in the rooms
  • Babybay for breastfeeding mothers
  • Typical objects for daily use: Children's bath, nappy bucket, bath thermometer, changing mat, toilet seat riser, kettle and bottle warmer
  • Laundry service, washing machine and dryer
  • For out and about
  • Sitting and reclining buggies and back carriers on loan
  • Prams and pushchairs on loan
  • Sledge hire with footmuff and backrest

For out and about

  • Sitting and reclining buggies and back carriers on loan
  • Prams and pushchairs on loan
  • Sledge hire with footmuff and backrest

Eating & drinking

  • High chairs for children in the restaurant
  • Baby kitchen with fridge, microwave, kettle and steam steriliser
  • baby food & menu glases from breakfast until dinner


Supervision and entertainment

  • Buchau supervision area especially for babies (0-2 years) with ball pit and bedroom
  • 11 hours of babysitting 7 days a week: Sun-Fri, 9.00 a.m. to 8.00 p.m.
  • Individual babysitter on request for a fee
  • Playground for toddlers with bobby cars
  • PEKiP and Montessori playgroup twice a week
  • Baby swimming courses according to Fred's SWIM Academy (for a fee)