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Important & useful information for your family holidays in the children's hotel at the Achensee

We are very happy that you decided to spend relaxing family holidays at our children's hotel at the Achensee. Here you can find our little Buchau ABC with useful information for wonderful dream holidays:


Check-Out: by 11.00 am


Check-In: from 03.00 pm

Booking conditions

Your reservation is binding as soon as we have received your deposit payment of € 110,- per person (preferably by credit card) and as soon as you have received our booking confirmation. 

Facebook, Twitter, YouTube, Instagram

Shining children's eyes, exciting excursions and smiling parents - you were delighted about your family holidays at the Achensee and we want to show it to the whole world! Therefore we also take pictures of your most beautiful holiday memories and publish some of them on our website and Facebook page. If you don't want your photographs to be posted, we kindly ask you to inform us.

Health and safety

Your health lies at our heart: Therefore a useful tip from us: "One apple a day keeps the doctor away!" Our varied Vitamin Bar with fresh seasonal fruits is not only delicious, but also the perfect place to eat your daily dose of vitamins and to boost your immune system.

In addition, we also work in strict accordance with the current hygiene management guidlines HACCP. Support us to maintain a healthy environment by observing the following guidelines:

  • Please wash your hands regularily with the disinfectants provided in the guest areas, especially before and after eating.
  • Please make sure that also your children wash their hands regularily, especially after going to the toilet or after contact with animals (e.g. after the visit of a petting zoo).
  • We recommend a TBE vaccination.

Travel cancellation insurance

If you are falling sick or if you can't make holidays due to unexpected events we recommend to take out a holiday cancellation insurance with Europäische Reiseversicherung in order to avoid potentially arising cancellation fees.

You can find detailed information about the terms and conditions here:

» Hotel cancellation Plus (pdf - 156kb)
» Hotel cancellation Premium (pdf - 171kb)

Cancellation conditions

up to 3 months before arrival: no cancellation fees, processing fee Euro 50,-
up to 1 month before arrival:
40 % of the agreed price
up to 1 week before arrival:
70 % of the agreed price
from 1 week before arrival:
90 % of the agreed price
in case of early departure:
100 % of the agreed price


Pets are not allowed in the hotel. They are only allowed in the country house under certain pre-conditions. Price per day Euro 25,— without food. Animals are not permitted on the lawn, the terrace, in the restaurant and you are not allowed to take them with you during programme activities.


We pay attention to our environment! Use our offer and charge your electric car at our e-charging stations.


We offer free WIFI throughout the hotel.

General terms and conditions

You find a detailed description of our General Terms and Conditions here.

The Austrian Law as well as the Austrian Hotel Regulations apply.

Typing and printing errors as well as omissions expected. Prices and programmes are subject to change. Place of jurisdiction is the relevant court in Schwaz and Innsbruck.