Dear Guest!

In order that you can plan your well-deserved holiday without worries, we have taken comprehensive precautions at the hotel for your safety.


Carefree booking - Our cancellation conditions

Bookings can be cancelled free of charge up to 48h before arrival. This will guarantee most flexibility.

For all winter bookings, we offer you free cancellation up to 48 hours before arrival if the following reasons apply:

  • a travel warning for the province of Tyrol
  • State quarantine order when returning to your home country
  • You have been tested positive for Covid 19 or are in quarantine
  • The hotel is not open due to Covid 19 regulations

Should one of these cases occur, we will cancel your booking free of charge. The deposit you have already paid can be credited for a later stay. If you wish, we will refund your deposit for a processing fee of € 50.


Otherwise the Austrian hotel and contract conditions apply:

  • Up to 3 months before arrival: no cancellation fee, €50.00 handling fee
  • Up to 1 month before arrival: 40% of the agreed price
  • Up to 1 week before arrival: 70% of the agreed price
  • Up to 1 week before arrival: 90% of the agreed price
  • Early departure: 100% of the agreed price

To be considered

  • 3-G Rule: 2x Vaccinated (except Johnson & Johnson 1 x vaccinated) - recovered - testet. Guests must present a valid negative test result, a vaccination certificate or a confirmation of a previous COVID-19 infection upon arrival.
  • After arrival, a controlled self-test will have to be carried out every 2nd day during the stay when using other services in the hotel and the region (if you are not 2x vaccinated except Johnson & Johnson 1 x vaccinated) - we will facilitate testing on site for our guests without any problems.

  •  distance between groups of guests is recommended

  • In Austria you need the mouth-nose - mask in public transport as well as in the cable cars and supermarkets.


Entry and exit regulations 

  • Germany: For your entry to Germany you will need a proof 3-G. 

  • Switzerland: No special requirements for entry into Switzerland.

More detailed information for guests from Germany
More detailed information for guests from Switzerland

Arrival & Departure

  • Online check in: we recommend to fill in the registration form before arrival. 
  • We recommend payment by credit or depit card, no cash
  • amenity kits are available at reception at cost price

Safty & Hygiene

  • Hand sanitiser stations available in all public areas
  • wearing of face masks is mandated in all public areas (applies not on your dining table or deckchair)
  • for our guests we offer Covid 19 testing in the hotel
  • Increased cleaning and sanitation regimes for all public areas
  • Cleaning of you room with virucidal cleaning products
  • Ventilate all public areas on a regular basis
  • All stuff will be tested on Covid19 on a weekly basis

As in the month before, we have not only monitored the government guidelines, but we have also taken out more robust measures. This we will also guarantee for the upcoming times.

Safe Summer holiday

  • Unrestricted operation on the open summer cablecars
  • Wearing of FFP2 masks in public transport (including mountain railways) and in designated areas
  • Extensive hiking and biking trails with healthy mountain air guaranteed

in our Resort you will find plenty of space on 25.000sqm

  • Restaurant
    You will enjoy our service in our restaurant as always. Please use always the hand sanitiser station before entering the buffet area. You will find a rich choice on our buffet as always.
  • Sauna, Steambath and infrared cabin with limited number of persons and distance
  • Pools and slights with limited number of persons and distance
  • Gym will be sanitated on a regular basis
  • Massages and beauty treatments will take place as usual
  • Relaxing areas will offer enough place to guarantee the distance mandatory
  • Activ program will take place outdoor in small groups
  • Toddler/Baby swimming courses and mermaid swimming will take place with the distance mandatory
  • Kids club with 300 sqm with different rooms will offer enough space to care for your kids in small groups. Nevertheless, we would ask you to preregister the kids.
  • Kids play ground is open unlimited. Please keep the distance mandatory
  • Soccer School is open unlimited

We will guarantee the minimum distance and hygiene measures in all areas