Dear Guest!
In order that you can plan your well-deserved holiday without worries, we have taken comprehensive precautions at the hotel for your safety.
Carefree booking - Our cancellation conditions
Bookings can be cancelled free of charge up to 48h before arrival. This will guarantee most flexibility.
For all winter bookings, we offer you free cancellation up to 48 hours before arrival if the following reasons apply:
- a travel warning for the province of Tyrol
- State quarantine order when returning to your home country
- The hotel is not open due to Covid 19 regulations
Should one of these cases occur, we will cancel your booking free of charge. The deposit you have already paid can be credited for a later stay. If you wish, we will refund your deposit for a processing fee of € 50.
For cancellations in connection with the entry-rules required in Austria, the Austrian hotel contract conditions listed here apply (NO free cancellation possible within 48 h).
Otherwise the Austrian hotel and contract conditions apply:
- Up to 3 months before arrival: no cancellation fee, €50.00 handling fee
- Up to 1 month before arrival: 40% of the agreed price
- Up to 1 week before arrival: 70% of the agreed price
- Up to 1 week before arrival: 90% of the agreed price
- Early departure: 100% of the agreed price
