For a carefree family holiday, we've put together some information for you.
Health and safety
The health and safety of our guests is of the utmost importance. For that reason we work in compliance with the applicable hygiene management guidelines of the HACCP, and also kindly ask for your participation:
- Please use the disinfectants provided in the guest areas, especially before and after eating.
- Please make sure that you wash your hands regularly, particularly after use of the toilet and contact with animals (e.g. after a visit to a petting zoo).
- We recommend a TBE vaccination.
Your photos on Facebook
We would like to point out that we publish images on our facebook page of the colourful events at Rieser's Kinderhotel. This can also serve as a nice holiday memory for you and your children. If, however, you do not wish to be represented in this way, please let us know.
Availability of your room
Your room / apartment will be available for you from 3pm on the day of your arrival and until 11am on the day of your departure. If you wish to arrive earlier, please let us know.
Buggies and prams, bikes and sleighs are available for hire free of charge. Furthermore, a large part of your baby equipment
can be left at home.
Your booking is classified as binding when a deposit payment of € 110 per person has been received by us (preferably by credit card) and when you have received our confirmation. In the case of early departure or late arrival, a charge of 90% of the agreed price of the arrangement will be raised.
Up to 3 months before arrival: no cancellation fee
Up to 1 month: 40% of the agreed price
Up to 1 week 70% of the agreed price
Less than 1 week before arrival or in the case of early departure: 90% of the agreed price
We recommend that you take out holiday cancellation insurance, for example with Europäische Reiseversicherung.
Information sheet HotelstornoPlus
Information sheet HotelstornoPremium
Terms & conditions
Austrian law applies. In addition the provisions of the Austrian Hotel Association
Typesetting and printing errors and omissions excepted. Prices and programmes are subject to change. Place of jurisdiction shall be the competent court in Schwaz and Innsbruck.